Terms of service

ROKRonline.co.uk
Official Distributor & Authorised Dealer of Robotime in the UK

Welcome to ROKRonline.co.uk. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. About Us

ROKRonline.co.uk is the official distributor and authorised dealer of Robotime products in the United Kingdom.
We ensure all products are genuine, authentic, and sourced directly from approved suppliers.

2. Use of Our Website

By using our website, you agree that:

  • You are at least 18 years old or have permission from a legal guardian.

  • All information you provide during checkout is accurate and complete.

  • You will not misuse the website or engage in fraudulent activities.

We reserve the right to update or modify website content at any time without prior notice.

3. Product Information

We aim to provide accurate and clear product descriptions, images, and specifications.
However:

  • Colours may vary slightly due to screen differences.

  • Packaging styles may change depending on manufacturer updates.

If a product becomes unavailable after order placement, we will contact you to arrange an alternative or refund.

4. Pricing & Payments

All prices listed on ROKRonline.co.uk include applicable UK taxes.
We accept secure payments through approved payment methods displayed at checkout.

We reserve the right to adjust prices at any time; however, confirmed orders maintain their original price.

5. Shipping & Delivery

We aim to dispatch orders promptly. Delivery times may vary depending on:

  • Location

  • Courier delays

  • Seasonal demand

Any estimated delivery date is an approximation, not a guarantee.

6. 14-Day Return & Refund Policy

We offer a 14-day return period for unused and undamaged items in original packaging.
For full details, please refer to our dedicated Return & Refund Policy page.

Items returned without prior authorization cannot be accepted.

7. Damaged or Defective Items

If your order arrives damaged, incomplete, or faulty, notify us within 48 hours.
We may request photos or video evidence to verify the issue.

Depending on the situation, you may receive:

  • A replacement

  • An exchange

  • A refund

8. Limitation of Liability

ROKRonline.co.uk is not responsible for:

  • Delays caused by shipping carriers

  • Loss or damage caused by improper product use

  • Losses resulting from website downtime, errors, or third-party issues

Our liability is limited to the value of the product purchased.

9. Privacy & Data Protection

We respect your privacy and handle all personal data in accordance with GDPR and UK data protection laws.
Your information will not be shared with third parties except when necessary for order processing.

For full details, refer to our Privacy Policy.

10. Intellectual Property

All content on ROKRonline.co.uk — including logos, images, product descriptions, text, and branding — is the property of ROKRonline.co.uk or its licensors.
Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Changes to These Terms

We may update these Terms & Conditions occasionally.
Continued use of our website indicates acceptance of the latest version.

12. Contact Information

For questions, assistance, or feedback, please reach out:

Email: support@ROKRonline.co.uk
Website: www.ROKRonline.co.uk
Support Hours: Monday–Friday, 9 AM–5 PM (UK Time)