FAQs
1. Are your products genuine Robotime/ROKR?
Yes. We are an official distributor and authorised dealer of Robotime in the UK. All products are 100% authentic and sourced directly from Robotime.
2. Do you offer fast UK delivery?
Yes. All orders are shipped from UK stock, ensuring fast and reliable delivery through trusted couriers.
3. How long does delivery take?
Most orders arrive within 2–5 working days depending on location and courier schedules.
4. Do you ship internationally?
Yes, we do ship internationally.
5. What is your return policy?
We offer a 14-day return policy for unused, undamaged items in original packaging.
For full details, see our Returns & Refund Policy.
6. What if my product arrives damaged or defective?
If your item is damaged, incomplete, or faulty, contact us within 48 hours with photos/video. We will arrange a replacement, exchange, or refund.
7. Do you accept change-of-mind returns?
Yes, as long as the product is unused and in original condition. The customer covers return postage for change-of-mind returns.
8. What payment methods do you accept?
We accept secure online payments through trusted gateways such as debit/credit cards and other checkout methods available at purchase.
9. Are ROKR wooden puzzles suitable for beginners?
Yes. Many Robotime/ROKR models are beginner-friendly, while others offer advanced, mechanical builds.
Product pages include difficulty level, piece count, and recommended age.
10. Do your mechanical models require glue?
Most ROKR mechanical models are laser-cut, precision-fit, and do NOT require glue.
Each product page specifies assembly requirements.
11. Do you offer customer support?
Absolutely. Our UK-based team is here to help with orders, product questions, or after-sales support.
Email: rokronlineuk@gmail.com
Phone: +44 786 191 1145
Address: 9 Mayflower street, Blackburn, BB2 2RX, United Kingdom