Payment Policy

At ROKR Online UK, we aim to provide a secure, transparent, and reliable payment experience for all customers. This Payment Policy explains how payments are processed on our website.

Accepted Payment Methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed securely through Shopify’s PCI-DSS compliant payment system. We do not store or have access to your full payment card details.

Currency

All prices displayed on our website are shown in GBP (£) unless stated otherwise.

Payment Timing

  • Full payment is required at the time of placing your order.

  • Orders will not be processed or shipped until payment has been successfully completed.

  • If a payment fails or is declined, the order will not be confirmed.

Taxes

  • Prices shown on product pages include applicable taxes, unless otherwise stated.

  • Any applicable taxes are clearly displayed during checkout before payment is completed.

Shipping Charges

  • Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

  • All shipping charges are shown clearly before you complete your payment.

  • We do not add hidden or additional fees after checkout.

Refunds & Returns

  • Approved refunds are issued to the original payment method used at checkout.

  • Refund processing times may vary depending on your payment provider.

  • Please refer to our Refund & Return Policy for full details on eligibility and timelines.

Payment Security

  • Our website uses SSL encryption (HTTPS) to protect your personal and payment information.

  • Payments are handled by trusted, industry-standard payment processors.

  • We do not request payment information outside of our secure checkout.

Fraud Prevention

For security purposes, we reserve the right to:

  • Cancel or hold orders that appear suspicious or fraudulent

  • Request additional verification before processing certain orders

If an order is cancelled for security reasons, any payment taken will be fully refunded.

Contact Information

If you have any questions regarding payments or billing, please contact us:

Email: rokronlineuk@gmail.com

Phone: +44 7384 282862
Address: 9 Mayflower street, Blackburn, BB2 2RX, United Kingdom