At ROKRonline.co.uk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in accordance with UK GDPR and Data Protection Act 2018.

By using our website, you agree to the practices described below.

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1. Information We Collect

a. Information You Provide

We collect personal details when you:

• Create an account

• Place an order

• Contact customer support

• Subscribe to newsletters

This may include:

• Name

• Billing & shipping address

• Email address

• Phone number

• Payment information (processed securely via third-party payment gateways)

b. Automatically Collected Information

When you browse our website, we may collect:

• IP address

• Device type

• Browser information

• Pages viewed

• Cookies and tracking data

This helps us improve website performance and user experience.

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2. How We Use Your Information

We use your personal data for:

• Order processing and delivery

• Customer support and communication

• Account management

• Sending updates or promotional emails (only if you opt-in)

• Fraud prevention and security

• Improving website functionality and services

We do not sell your personal data to any third party.

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3. Sharing Your Information

We may share your information with trusted third parties only when necessary, such as:

• Payment processors

• Delivery and courier services

• Email service providers

• Website hosting and analytics tools

These partners follow strict data protection requirements and do not use your data for their own marketing.

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4. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve site performance

• Remember your preferences

• Analyse traffic

• Enhance shopping experience

You can manage or disable cookies through your browser settings, though some features may not function properly without them.

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5. Data Security

We take data protection seriously and use secure measures to safeguard your information, including:

• SSL encryption

• Secure payment gateways

• Restricted access to personal data

• Regular security monitoring

However, no online system is completely risk-free, so we cannot guarantee absolute security.

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6. Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Object to certain processing activities

• Request transfer (portability) of your data

• Withdraw newsletter consent at any time

To exercise these rights, contact us at support@ROKRonline.co.uk.

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7. Data Retention

We keep your data only for as long as required to:

• Fulfil orders

• Maintain your account

• Comply with legal and tax obligations

• Resolve disputes

Once no longer needed, your data is securely deleted.

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8. Third-Party Links

Our website may contain links to other websites.
We are not responsible for their privacy practices or content.
We recommend reviewing their policies before sharing any personal information.

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9. Updates to This Privacy Policy

We may update this policy from time to time.
Any changes will be posted on this page with an updated revision date.
Continued use of the website indicates your acceptance of the updated policy.

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10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Email: support@ROKRonline.co.uk
Website: www.ROKRonline.co.uk
Support Hours: Monday–Friday, 9 AM–5 PM (UK Time)