Part Replacement Policy

We understand that occasionally, small parts may go missing or get damaged during assembly. That’s why we offer a Free Part Replacement Service for all official Robotime ROKR kits purchased through our website.

How to Request a Replacement:

1. Email us at support@rokronline.co.uk
2. Include your order number, product name, and a clear description or photo of the missing or broken part.
3. Our team will process your request and ship the replacement part to you free of charge within the UK.

Replacement parts are usually dispatched within 3–5 business days. International part replacements may take slightly longer depending on location.