1. Are you an official retailer of ROBOTIME ROKR products?
Yes. rokronline.co.uk is operated by Porchiva Limited, the official and authorised retailer and distributor of ROBOTIME ROKR products in the UK.
2. Where do you ship from?
All orders are processed and shipped from our UK warehouse.
3. What are your shipping times and costs?
Within the UK:
- Processing Time: 1 business day
- Delivery Time: 2–5 business days
- Cost: £4.99 for orders under £100, Free for orders over £100
Worldwide:
- Processing Time: 1 business day
- Delivery Time: 5–7 business days
- Cost: £9.99 flat rate
4. Do you offer free delivery?
Yes. Free delivery is available for UK orders over £100.
5. Do you ship internationally?
Yes, we ship worldwide at a flat rate of £9.99.
6. What is your returns policy?
We offer a 14-day hassle-free return policy. Products must be unused, in their original packaging, and accompanied by proof of purchase.
7. How do I request a return or refund?
Contact us via email with your order details. We will provide instructions for returning your item. Refunds are processed within 5–10 business days after we receive and inspect the product.
8. Do your products come with instructions?
Yes. All our ROBOTIME ROKR models include detailed step-by-step assembly instructions.
9. Do you sell spare parts?
Yes. We offer accessories and spare parts for many ROBOTIME ROKR models. If you need a replacement part, please contact us.