The Official Retailer Of Robotime/Rokr  

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders can be canceled or modified within 24 hours before shipment. Once shipped, changes cannot be made.

Shipping Time

After dispatch, estimated delivery time is:

• UK & Europe: 1-2 business days
• USA, Canada, Australia, Asia & International: 7-10 business days

Delivery time = Processing time (1–2 days) + Shipping time.

During peak seasons, delivery may take 3–4 additional days due to courier delays.

Shipping Cost for UK:

• Standard shipping is £7.99  for orders less than £100.
• Free shipping for orders greater than £100

International Shipping Cost:

• International shipping is £35 (or local currency equivalent)
  

Order Tracking

Once your order is shipped, you will receive a confirmation email containing:

• Tracking number
• Courier name
• Shipping confirmation
• Tracking link

Please allow a few hours for tracking information to update.

Customs & Restrictions

• Some products (containing pigments, batteries, glue, etc.) may not be available for certain countries due to customs restrictions.
• Orders with multiple items may arrive in separate packages depending on stock availability.

Lost, Delayed, or Missing Packages

• If tracking shows “delivered” but you didn’t receive the package, please check with neighbors or safe-drop areas first.
• If still missing, contact us with your order number and shipping address.
• We are not responsible for delays caused by customs or the courier service, but we will assist you in resolving issues.

Customer Support

For any shipping questions, please contact us!
We typically reply within 24 business hours.