Welcome to rokronline.co.uk (“we,” “our,” “us”), operated by Porchiva Limited. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing or using our site, you agree to be bound by these terms.
1. General Information
- We are an official and authorised retailer and distributor of ROBOTIME ROKR products in the UK.
- All prices are listed in British Pounds (£) and include VAT where applicable.
- We reserve the right to update these Terms & Conditions at any time without prior notice.
2. Orders
- Orders are accepted subject to availability.
- Once an order is placed, you will receive an order confirmation email.
- We reserve the right to refuse or cancel any order in cases of suspected fraud, pricing errors, or stock unavailability.
3. Payment
- Payment must be made in full at the time of order.
- We accept major credit and debit cards, as well as other secure payment methods listed at checkout.
4. Shipping
- Within the UK: 2–5 business days delivery time, 1-day processing, £4.99 for orders under £100, free delivery for orders over £100.
- Worldwide: 5–7 business days, flat rate £9.99.
- Delivery times are estimates and may vary due to unforeseen circumstances.
5. Returns & Refunds
- We offer a 14-day hassle-free return policy.
- Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
- Refunds will be processed within 5–10 business days after we receive and inspect the returned item.
6. Product Information
- We make every effort to display product descriptions, images, and specifications accurately. However, slight variations may occur.
- Assembly and use of our mechanical models should be done according to provided instructions.
7. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our total liability shall not exceed the total amount paid for the order in question.
8. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.